PEOPLE FINDER
Customer Service Centre - Maintain
SMI Customer Service Centre has a wide range of services to prevent the machine's efficiency decline during its whole life cycle.
Original spare parts stocks
To maintain machine's highest efficiency standards, it is essential to use SMI original spare parts, which the client can easily receive to his premises from both the main warehouse of SMI head office (all spare parts) and from SMI subsidiaries' warehouses abroad (key spare parts).
A dedicated software (SMILE) allows to consult the availability of spare parts in all SMI warehouses and get information about:
- quantity
- price
- delivery date
- buying conditions
- world-wide shipment.
SMI signed an agreement with DHL International which allows to dramatically simplify custom procedures and speed up delivery times. From DHL web sites, SMI customers can follow the delivery status or receive sms or e-mail notification about it.
Machine check-up on request
A client who, for any reason, has not activated the planned preventive maintenance programme can, at any time, request intervention of a SMI engineer to:
verify the machine's functionality to detect a drop in efficiency due to components wear and tear
carry out urgent interventions to bring the machine back to maximum productivity
analyse SMI original spare parts stock at his site for necessary integrations
Planned preventive maintenance
SMI Customer Service Centre offers the client three intervention packages for the machine maintenance according to the use level:
» 4000 hours
» 8000 hours
» 12000 hours
Each package includes:
- periodical visit of a SMI service engineer for a full check-up of the machine
- detailed account on the machine status, the probems found and the recommended intervention to be carried out
- replacement of fatigued components, in order to restore the machine's full efficiency and analysis of SMI original spare parts stock of the customer to check if integrations are required.
